What Our Customers Say

We're grateful for the comments we receive.

Customer feedback is extremely valuable to us and  we carefully review all feedback when designing and refining services for the bank.

 If you have something to say, please share your thoughts.
You may also phone us at 847-729-1900 ... we'll personally answer your calls 55 hours each week.

Mortgage Services

"I was closing a mortgage refinance with the title company in Northbrook. The staff commented that Glenview State Bank closers were a pleasure to work with for closings; that they were always responsive and that the packages were wonderfully organized and easy to process when closing."

"As first-time home buyers, we weren't sure what we were getting ourselves into, but GSB guided us through the process every step of the way—thanks to the help of our loan officer, Timothy Gaida. Tim made sure we understood every phase of the process, and I can't imagine buying a home without his help and guidance. He was proof that we made the right decision in choosing Glenview State Bank (a decision our attorney was pleased with as well, having dealt with GSB in the past and having nothing but good things to say). In any case, I just thought these people deserved some recognition for their hard work. They surpassed our expectations of GSB, and we are extremely grateful."


 

Technology

"You are "here, there and everywhere" for us. We are longstanding customers and brag on to our friends about how GSB is on the tech level with all the major banks but with the stable, longstanding staff of a community bank. Keep up your good work."

"It's good that as a small/modest sized bank, you embrace the newer/modern technologies (ApplePay, SecureLOCK Equip, MobileBanker, Zelle). It's also very good that when I do need to talk to someone the phone is answered by a live operator. "
 

Answering the Phone

"Glenview State Bank is the absolute best. Truly a rare jewel in the business world. Real live people who are not only very nice but excellent at what they do. Thank you. I wish you all the best and hope you know how much you are appreciated. Thank you"

"Excellent banking service. Have used GSB for over 30 years & am impressed with how efficient & pleasant everyone is. Easy to obtain information if the phone agent doesn't know the answer they always find out in a reasonable time & very professional"

"I love banking with GSB & the main reason is because of a live person answering the phones. I have been a customer since 1989 & appreciate this service. I am not opposed to the “push button thing” but for a bank, I like that I will get a real person when I call as I am out of town frequently."
 

Business Services

"As a Glenview small business owner and an emigrant I am blessed to be part of the Glenview State bank. With an outstanding customer service that spend time and resources to provide their customers with financial advice and services tailored to their needs, and never try to push me with banking services that I don't need. They have treated me as a human being, and not a number. They work to maintain the trust of their customer, they keep their funds safe from fraud and theft. Always focused on providing excellent customer service over obtaining a profit at all costs. I really recommend this Bank." 

"I hope you don’t get tired of us sharing our appreciation! I have been saying for a long time that you really learn quite a bit about people and organizations under stressful situations. This is not just stressful, this is a 100 year flood! You have shown us compassion and support during an incredibly difficult time and for that we say thank you! Thank you for your partnership, which will help our staff continue the valuable work they can accomplish during this unprecedented event. I hope you and your family are safe and healthy." 
 

Long-Time Customers 

"I started banking at GSB when I was 6 years old, or so my mom told me. I am now 64. Bank of America tries to get me every so often, but I just tell them, I have been banking at GSB all my life, and I will never move. As far as I am concerned, GSB is the BEST! ----- That’s my bank!!! It’s the best! Congrats GSB!!"
 
"We have banked and invested with GSB for 63 years...that speaks for itself. Our confidence in GSB’s integrity has never wavered and we have felt the warmth and trust of its employees for decades. OUR community bank has been a pillar of our community and we are grateful customers!"
 

Personal Service

"Love GSB! I don't think people understand the personal service you get when dealing with a hometown bank! Do you think Chase would ever have done that for me??? NO! Thanks again and have a great week!"

"Why can't I find a bank in Colorado that mirrors the Glenview State Bank. I have used a number of banks in Colorado and none are as proactive as the employees of GSB. Spending less time in CO and one of the good things about returning to Northfield is our direct association with the bank. Over all of the years that we have had accounts at the GSB, we have yet to have a bad experience. Thanks for your personal contact via the Teleservicing department as well as personal contact with a number of other employees. The actual list is too long to address."

"So happy to finally be back with Glenview State Bank. Goodbye large banks. We are absolutely thrilled to be back. We only left because of an out of state move.. but we took you guys with us for as long as we could, lol. Your customer service is beyond amazing and exactly the reason we are back and will never leave again."

"Your bank is fabulous and I speak with at least 40 years experience - congratulations on keeping up with (and often surpassing) the times. You are the Nordstom's in banking when it comes to service. Thank you so much."
 

Investment Services

"Bob - Thanks for being the most experienced, knowledgeable, competent and caring financial adviser one could possibly want. You've gotten me through a tumultuous first year of retirement with flying colors. Your teaching and support have been invaluable. Your availability is unequaled anywhere! Take a bow, and Happy New Year to you and your family!"
 
"Bob (Rosin). Happy birthday. I am thankful for everything you are and everything you do. You straddle the line between investment advisor and friend with dignity of grace. You are truly a blessing in my life ... Have a wonderful birthday celebration."
 

Loan Services

"Dear Managers at GSB. Have been meaning to send this email for few weeks now. I financed an auto loan with your bank through the Luxury Auto Exchange dealer in the Chicago area and paid it off two months or so ago. Everything, including account set up, automatic payments and service, were done seamlessly! The help over the phone with estimated pay-off amount worked great too. I wish every business worked so professionally, with such care, and minimum effort by the customer. Good luck to you, your bank employees and the business! Warm regards"

Commitment to Community

"I switched banks because I appreciate how involved GSB is in the community and how I see your name on everything and very much appreciate what the bank does for the community."

"I LOVE GSB and am grateful for your dedication and service to the community! To all of you - stay well!" 
 
"I am writing to thank you for your generous scholarship. I was very happy and appreciative when I learned that I was selected as the recipient of your scholarship. I will be attending Marquette University in the fall with a major in exercise physiology while also being in the Doctor of Physical Therapy Program. I plan to graduate with my bachelors degree in 2024 and with my doctorate degree in 2026. Thanks to you, I am one step closer to that goal. By awarding me the Glenview State Bank Scholarship, you have lightened my financial burden which allows me to focus more on the most important aspects of school; learning and growth. Your generosity has inspired me to help others, and I hope that one day I can help other students who are just like me achieve their goals as well. Thank you again."

"Thank you for always focusing on taking good care of your customers and staff -- and especially during this terrible pandemic. I have been a customer for decades now and can't imagine banking anywhere else." 
 

Preventing Fraud

"My husband was a victim of identity theft. The recovery service offered by GSB was EXCEPTIONAL!!! The event was unnerving. The representative from Cyberscout led us through each step for recovery. What an amazing service you offer. Many thanks."
 
"I'm writing a letter of thanks to you and your amazing Fraud Department. On May 30th, I received a cell phone and new account letter which was fraudulently opened with my social security number. This led to calling GSB to alert you of my stolen identity and to get advice. I received quick connection to your partner CyberScout. The level of kindness and support from the fraud department was so appreciated and frankly overwhelming while I was in such a fear state. Then, at CyberScout, they led me calmly thru every step I needed to take to secure my identity. I tell everyone when I speak of the event, that GSB is the very best, personal and professional bank and that I'm forever grateful. I plan to stay with CyberScout after my one year free credit monitoring runs out - that also beyond my dreams. Many thanks to you and GSB!"

"Signed up for SecurLOCK Equip a couple of weeks ago and have been very pleased. Actually experienced it in action when I spent a day on line purchasing multiple gifts and they did their job cutting off usage until I cleared up the confusion. Their Customer Service rep was extremely helpful and I was back spending money in no time! Also a great way to keep track of spending. Great app!"
 

General Comments

"I started banking at Glenview State Bank when I was probably 6 years old. I had a savings account. Two years ago, one of my credit cards was bought out by Bank of America, which happens to be in Carillon Square, which is walking distance from my front door. I went there to deal with an issue with the card, and while I was there, they tried to get me to open a checking account (a very hard sell). I told them that I have been banking at Glenview State Bank for, at that time, 54 years and have never had an issue, like the one I am having now with BOA bank. Community banks know who you are and ask how you are, and laugh with you when you tell them that you are cashing another check because you didn't win money at bingo at St. Catherine's last night. Thank you for being my community bank."
 
"I love everything about GSB: people, location, mobile banking, shred days, advice, online transfers....thank you!"