HOMEBankersm & BUSINESSBankersm General Questions

General Questions

  1. Is HOMEBanker compatible with all PC's, operating systems and browsers?
  2. What versions of AOL are supported?
  3. What if I have questions while using HOMEBanker?
  4. What are the new password requirements?
  5. I just registered. What do I use as my User ID? I forgot my password?
  6. What are the Username requirements?
  7. I forgot my USERNAME.
  8. I forgot my PASSWORD.
  9. What is the Forgotten Password feature?
  10. How can I access the Forgotten Password feature?
  11. I'm getting an error message stating that I locked myself out. What do I do now?
  12. What is new in account access?
  13. Why do I see $1.00 MEMO items?
  14. Where is CHAT?
  15. Notification Alerts - How can I be notified when a deposit has posted?
  16. I keep Timing Out . Can this be adjusted?
  17. How do I set up a recurring transfer?
  18. What should I enter in the 'NUMBER OF TRANSFERS' box on the Add Scheduled Transfer screen
  19. What is the difference between Account Balance and Available Balance?
  20. How do I order checks?
  21. How much transaction history can I view online?
  22. The Debits and Credits are displayed differently than my checkbook register.
  23. What does MEMO POSTED mean?
  24. I use QUICKEN, but it doesn't seem to be working properly.
  25. Where can I find YTD information on HOMEBanker?
  26. How do I enroll in PHONEBanker?
  27. Lost Running Balances when sorting.

  28. Lost Running Balances when requesting more transaction history.

  29. I just enrolled and now I am having problems logging in.

  30. How to I find a Loan Payoff balance in HOMEBanker?

  31. How do I find the full account number?
  32. How do I change account nicknames?
  33. How do I change or delete a phone number used to receive one-time passcodes?

General Browser Answers

 

1. Is HOMEBanker compatible with all PC's, operating systems and browsers?
You can link to that information from the HOMEBanker login screen. Below the Login Box, click on "If you are experiencing difficulties logging on, click here."

2. What versions of AOL are supported?
AOL is not a supported browser.

3. What if I have questions while using HOMEBanker?
There is 'Page Specific' HELP available on every screen. The link is located next to each category with a question mark?.

If you are a Bill Pay user, the link located next to make a payment ? will guide you on how to pay bills.

If you still have questions, click on the Support link at the top right hand corner of the page and send us an email. Or if you prefer, contact Teleservicing at 847-729-1900. They are available Monday-Friday, 7:00 AM to 7:00 PM, Saturday, 7:00 AM - 1:00 PM.

4. What are the new password requirements?
Your password must contain between 6 and 32 characters, and must contain at least two of the following three categories, letters, numbers, or special characters (a special character is any one of the following: ! @ # $ % ^ & * + _ ( ) [ ] { } ; ' , . / ? : ) and may not have any spaces in it and is CASE SENSITIVE.

5. I just registered. What do I use as my User ID? I forgot my password?
The first time you login to HOMEBanker you should use your social security number (SSN) as your user ID and the password you created when you registered. If you are having difficulty logging in, please contact Teleservicing at 847-729-1900 so we may assist you with resetting your password. They are available Monday - Friday 7:00 AM to 7:00 PM; Saturday 7:00 AM - 1:00 PM.

6. What are the new Username requirements?
Your User ID must be 6-20 characters in length. Must contain one letter. The password can contain letters, numbers and the following special characters: @$*_-=~ . Your password can’t contain any white space (spaces aren’t allowed including before, in the middle of, or after the password and can’t be a substring of the username).

7. I forgot my USERNAME.
Try logging in to HOMEBanker with what you thought was your Username and Password. If it is incorrect an error screen appears. Click on the link If You Need Help Logging In, then on the link I Forgot My Username. Follow the onscreen instructions. If you still have difficulty, please contact Teleservicing at 847-729-1900 so we may assist you with resetting your password. They are available Monday - Friday 7:00 AM to 7:00 PM, Saturday, 7:00 AM - 1:00 PM.

8. I forgot my PASSWORD.
You will click on ‘I can’t access my account’ and then enter your phone number and username and click on ‘send me a new password.’ You will then receive your password and you will enter the password and confirm. You will then be prompted to choose a new password.

If you still are having difficulty, please contact Teleservicing at 847-729-1900, so that we may assist you with resetting your password and resetting your validation questions. They are available Monday - Friday 7:00 AM to 7:00 PM, Saturday, 7:00 AM - 1:00 PM.

9.What is the Forgotten Password feature?
You now have the ability to reset your password yourself, should you forget it. As long as you have entered your phone number when you logged in for the first time, you should be able to reset your password without contacting GSB.

10. How can I access the Forgotten Password feature?
The link is accessed by clicking on ‘I can’t access my account’ after the unsuccessful login.

11. I'm getting an error message stating that I locked myself out. What do I do now?
You are locked out of HOMEBanker if you enter a wrong password three times. Should you get locked out, all you need to do is reset your password.

You now have the ability to reset your password yourself. As long as you entered your phone number when you logged in for the first time, you should be able to reset your password without contacting GSB.

If you are still having difficulty, please contact Teleservicing at 847-729-1900 so that
we may assist you with resetting your password. They are available Monday-Friday, 7:00 AM to 7:00 PM , Saturday, 7:00 AM - 1:00 PM.

12. What is new in account access?
Current Day Activity. When you select the transaction detail for checking and savings accounts, items processed during the day, like ATM withdrawals or unposted ACH transactions appear, in detail, as ‘Memo Post’.  These items display the difference between the account balance and available balance amounts.

Longer Transaction History.  Previously, deposit transaction history was limited to the two most recent statement cycles.  That restriction has been eliminated.  Online transactions history will now be extended to 12 months.  As new accounts are enrolled in HOMEBanker  transaction history will be accumulated until the 12 month limit is reached.

13. Why do I see $1.00 MEMO items?
When you use your Master Money debit card at a gas station, they initially process a transaction of $1.00 to verify that it is an active card.  This $1.00 transaction is removed when the actual gas charge comes through. These are transactions that have been going through for quite some time, but you didn't see them on the old system.

14. Where is CHAT?
You can now find our secure CHAT system under SUPPORT. LOLA CHAT is still available from our general web site, www.gsb.com, but remember, that is not secure, meaning it is not encrypted. You never should send private information through that service.

15. Notification Alerts. How can I be notified when a deposit has posted?
There are several different alerts that can be setup. Under the Additional Services section you can add a Periodic Balance Alert. You can set this up to Alert you monthly, weekly, biweekly and on a specific day of the week or month to coincide with your payday or Social Security direct deposit. You can still have the Alerts notify you via email or text message to your cell phone. You can also send text messages with words like “BAL” to 454545 and we will reply instantly with your account balance.

16. I keep Timing Out . Can this be adjusted?
Unfortunately, the time out can’t be adjusted. If logged out due to inactivity you will just need to login again.

17. How do I set up a recurring transfer?
When logged into HOMEBanker, click on Move Money, Scheduled a Transfer, then Add, select your dollar amount along with the from and to accounts, chose your frequency (one time, once a week, once a month, etc.). You will also be prompted to chose whether there will be an end date. You can also have the Alerts notify you via email.

18. What should I enter in the 'NUMBER OF TRANSFERS' box on the Add Scheduled Transfer screen?
Enter the number of times you want the transfer to recur. For example, 12 times enter 12. The maximum number is 400. After the 400th transfer, you would need to reschedule it again.

19. What is the difference between Account Balance and Available Balance?
The Account Balance is the balance at the end of the previous business day.
The Available Balance is the balance we use to cash checks or to pay checks presented for payment. Any cash transactions, ATM withdrawals, or ACH activity will affect the Available Balance immediately.

20.How do I order checks?
Please go to our website, www.gsb.com.  On our home page you will find a link to ‘Reorder Checks’, which will direct you to the Deluxe Checks website.

21. How much transaction history can I view online?
Eventually you will be able to view 12 months of history.

22. The Debits and Credits are displayed differently than my checkbook register.
That is true.  The positioning of the debit/credit columns for account information is opposite of our current system and of a traditional checkbook register.  This is simply how this system is set up with us and all of their 1,800 banks.  Although it may be opposite of what you are used to, it actually makes more sense to have the debit column close to the running balance, since there are typically many more debits than credits.

23. What does MEMO POSTED mean?
Those are the electronic debit and credit transactions that have come in today and already are reflected in your Available Balance.

24. I use QUICKEN, but it doesn't seem to be working properly.
Please see the Quicken Reference Guides posted on www.gsb.com

25. Where can I find YTD information on HOMEBanker?
In HOMEBanker, click on the Account Description - the same way that you normally view transaction history. On the screen that appears – under Available click on ‘See account details’. In the popup box that appears when you click on this link, you will find the previous year's Interest field.

26. How do I enroll in PHONEBanker?
We need a paper application for this product.  It can be found at www.gsb.com, under Personal Life or Business Life/Electronic Banking.  Once we receive the signed application, we will mail out a Password to you regular US Mail.

27. Lost Running Balances when sorting.
When you log into HOMEBanker and display your Transaction History, the"Running Balance"will be displayed.

  • If you click on any of the headings to sort a column, the "Running Balance" disappears.
  • Click on the Date column heading until your "Running Balances" are displayed again.
  • If you need more history then what is displayed, above description click on custom above the Description to change the date range. When you request more history from here, you must include today's date in the TO box to keep the running balance displayed. If you put any other date in the TO box, you will lose your running balances

28. Lost Running Balances when requesting more transaction history.
When you request more history under “Custom” calendars, you must include today's date in the TO box to keep the running balance displayed.


29. I just enrolled and now I am having problems logging in.
The first time you log into HOMEBanker,you use your SSN as the Username and the password you created when you enrolled. Once you have received your Registration Approved email your account information will be available within the next business day. If that doesn't work and you entered your phone number when you enrolled, you have the ability to reset your password yourself.

If you still cannot login, please contact Teleservicing at 847-729-1900, so that we may assist you with resetting your password. (For security reasons, we cannot give out this information via email.) They are available M-F 7:00am to 7:00pm, Saturday 7:00am - 1:00pm.

30. How to I find a Loan Payoff balance in HOMEBanker?

  • Left click the link that says the name of your account. (Advantage Credit Line, etc…)
  • In HOMEBanker, click on the Account Description - the same way that you normally view transaction history. On the screen that appears – under Date Past Due click on ‘See account details’. In the popup box that appears when you click on this link, you will find the Payoff

The other option is if you want to pay it off online, login and go directly to the Move Money, Make A Transfer screen. Choose the desired Loan as the PAY TO ACCT from the drop down box. The payoff figure will be listed next to the loan number.

31. How do I find the full account number?
Just click the See account details link in the account summary window in the upper right-hand part of the screen. If available, the routing number will be listed with other relevant account details (otherwise, it will not be displayed). When you are finished just click the Hide account details link to collapse the extra information.

32. How do I change account nicknames?
Click User Options in the top navigation within Internet Banking (or also from the My Profile section). Click the Change Account Nicknames link (the name of the link may vary). Find the account you want and type the new name in the Nickname column field. Repeat this for each account that you want to change. When finished, click the Change button. You should see your account nicknames the next time you log in to online banking. NOTE: These changes can take up to five minutes or more to take effect.

33. How do I change or delete a phone number used to receive one-time passcodes?
Text Message.  In the Text Message section, click the Change Number link to modify the existing number or click Delete to remove it (the system will confirm that you want to delete the phone number). If needed, you can select the Add another phone number link, enter the OTP that is sent and click the Activate button to add a new phone.

Automated Voice Call. In the Automated Voice call section, you can change the Phone Type value or an existing Number value by typing in a new value in the field or you can delete the number value from the fields and click the Save button. If needed, you can select the Add another phone number link, select the Phone type, enter a new phone number and select the Save button.