Bill Pay Questions

  1. Why are you changing bill pay?
  2. How do I sign up for the Bill Payment feature on HOMEBankersm?
  3. What is an eBill?
  4. Do I get to choose which accounts the payments are to be processed from?
  5. How do I add or change my Default Bill Pay checking account?
  6. What is the best way to make a GSB loan payment online?
  7. How can I tell if a payment is going to be processed electronically or by paper check?
  8. Where can I find the details of my payments?
  9. How to view Payee information?
  10. When will my GSB checking account be debited for the payment?
  11. I am unable to update a mailing address for one of my payees.

  12. What are the Bill Pay dollar limits?
  13. Can I pay anyone with Bill Pay?
  14. What date should I choose as the "Send On" date?
  15. When do bill payments get processed?
  16. How many days does it take for the payment to be received by the payee?

  17. I chose my payee from the payee list, but the address that HOMEBanker supplied is different that the actual address on my bill
  18. Where can I find my bill pay history?
  19. How can I display history for one specific payee?
  20. How much history is stored in HOMEBanker bill pay?
  21. My payee states that my payment was not received. What do I do now?
  22. What if I need proof of payment for a payment?
  23. My payment was late. What do I do now?
  24. What is an expedited payment?

Bill Pay Answers

 

1. Why are you changing bill pay?
We are upgrading bill pay as part of our continuous efforts to improve your online banking experience. The new look and new features have been designed to make it faster and easier to manage your bills.

2. How do I sign up for the Bill Payment feature on HOMEBankersm?

When registering for HOMEBanker you will be asked if you would also like to enroll for Bill Pay. If you opt out during the registration process, you can always register by clicking on the Bill Pay icon while in HOMEBanker. Complete the onscreen form. You will receive a confirmation email when Bill Pay is ready for use.

3. What is an eBill?
An eBill is an electronic version of your bill that you receive within HOMEBanker. Your payee submits your bill directly to us where you can view the bill through HOMEBanker and, if desired, pay the bill electronically online. You can use this method and still keep receiving paper statements or you can cancel paper statements and keep this as your only way of paying bills

4. Do I get to choose which account the payments are to be processed from?

When enrolling for Bill Pay, you may select a Default Bill Pay checking account. You can then add more accounts or change accounts after enrollment by Managing Your Funding Account(s) within the Bill Pay section of HOMEBanker.  Managing Your Funding Account(s) is located on the right side of the page under the LOOKING FOR OPTIONS?

5. How do I add or change my Default Bill Pay checking account?

Adding a funding account is a two-step process.

Step 1: Provide account information. Once the account information has been provided, we will make two small deposits to that account.

Step 2: Wait at least two business days for us to make two small deposits to your account. Then, validate your account by confirming the amounts we deposited.

Step 1: To add a Funding Account, locate the Looking for options? box under the Receipt Area of the main payment page.

  • Click on the Manage funding account(s) link.

Result: My funding account(s) page will be displayed.

  • Click the Add account button near the bottom of the screen.

Result: The Add account form will be displayed.

  • Fill out the form.
  • Provide the Name of the financial institution where the account is held.
  • Provide a Nickname for your account so it can be easily identified.
  • Provide your Account number
  • Provide the routing and Transit Number (RTN).
  • Click the Add account button.

Results: The new account will be displayed in your list of Funding Accounts.

  • The account will have a Validate link, but the link will not be clickable yet.

Step 2: Validating the account. After you complete Step 1, we will make two small deposits to the account you are adding. The deposits will take at least two business days to appear in your account.

After waiting at least two business days, check the history of the account you are adding and obtain the amounts we deposited. Come back to this service and do the following:

    • Navigate to the My funding account(s) page and locate the newly added account in your list of accounts.
    • Click the Validate link.
    • Enter the amounts of the two deposits and click the Validate button.
    Results:
    • A success message will appear.
    • Edit and Delete links will appear next to your account.
    • You will be able to use this account to make payments.
    Note: You have only three attempts to enter the correct amounts. If you enter incorrect amounts three times, the account will no longer appear in your account list.

    How to change your default account:

    • Click on the Manage funding accounts link
    • Click on the Change line next to Default account for payments and save.

6. What is the best way to make a GSB loan payment online?
Schedule a transfer between GSB accounts, instead of scheduling a bill payment. Your transfer can be a recurring transfer on a monthly basis, or a one time transfer. You can even make a Principal Only payment. Go to MOVE MONEY, and click on Make a Transfer, to initiate a one time transfer or Schedule a Transfer to initiate recurring transfers.

7. How can I tell if a payment is going to be processed electronically or by paper check?
If the payee was found in the payee database when you added the payee, the payment will be sent out electronically. If the payee was entered manually when you added the payee, the payment will be sent out by paper check, and mailed to the payee via regular US Mail. You will also see an expected delivery date as soon as you schedule a payment. If you use the calendar to schedule your payments when clicking on the send on date if the payment deliver by date is two days from the send on date your payment will be transmitted electronically. If the payment deliver by date is four days from the send on date your payment will be mailed by US Mail.

8. Where can I find the details of my payments?
To view payment detail:

  • Click on Bill Pay
  • Under Scheduled payments click on date, payee, or amount to view detailed information and to edit your payment.

9. How to view Payee information?
To view the information that we have on file for one of your Payees, locate the Payee in your Payee list and do the following:

  • Click the Payee’s Options button.

Result: The Options window will open.

  • Click on the Account Information tab on the left side of the Options window.

Result: The Payee’s information will be displayed


10. When will my GSB checking account be debited for the payment?
Debits for bill payments issued through HOMEBanker will be the same for BOTH electronic payments AND paper checks. You will see the transaction post to your GSB checking account one or two business days after the "Send On" date (i.e., the date that we start the bill pay process).

11. I am unable to update a mailing address for one of my payees.

If you are unable to update the address field of a bill payment, that means the payment has already been verified by our Bill Payment processor and shouldn't be changed by the customer. It is OK if the address doesn't match what is on your bill or remittance slip. The address that is stored has already been approved by the payee and is the correct one for GSB customers to use.

12. What are the Bill Payment dollar limits?
You are limited to no less than $1.00 and no more than $9,999.99 per bill pay transaction and no more than $19,999.99 total per day.

13. Can I pay anyone with Bill Pay?

Sure, you can make one time or recurring payments to anyone you wish. If our bill pay processor does not have an electronic agreement with one of your payees, a paper check will be issued and mailed to them.

Payments to payees outside the United States are prohibited and may not be issued under any circumstances. In addition, the following types of payments are discouraged but may be scheduled at your own risk:

  • Tax payments to the Internal Revenue Service or any State or other government agency
  • Court-ordered payments, such as alimony or child support
  • Payments to insurance companies


14. What date should I choose as the "Send On" date?
The easiest way to choose the date is by using the calendar on the 'Make a Payment' screen. Click on the calendar, then hover over one of the days and you will be given a 'Deliver By' date. That 'Deliver By' should be no later than the due date on your bill. These dates automatically adjust to the payment method - check or electronic.

If you wish, you can calculate the "Send On" date yourself. For electronic payments, count back 3 business days prior to the due date on your bill. For check payments, count back 5 business days prior to the due date on your bill.

15. When do bill payments get processed?
Payments get processed at 9:30 PM Monday through Friday. You can schedule, cancel and / or edit payments anytime before that time. Payments are not processed on Saturday, Sunday or Federal Holidays, but if you are scheduling your bill payments using the built-in calendar function, that is taken into consideration. Any payment that is scheduled for a Saturday, Sunday or Federal Holiday will be paid the following business day.

16. How many days does it take for the payment to be received by the payee?

HOMEBanker Bill Pay works this way. 

When scheduling a payment, click on the calendar next to the payee you wish to pay.  Hover over one of the days to pick the 'Send On' date and you will be given a ‘Deliver By’ date. That date is calculated 2 business days from the 'Send On' date for Electronic payments and 4 business days from the 'Send On' date for Paper checks (those companies that don't accept an Electronic payment from a 3rd party bill payment processor).   In either case, the funds for the payment are debited from your GSB c/a 2 business days after the Scheduled Payment Date (the date you picked when you scheduled the bill payments)

Payments get processed at 9:30 PM Monday through Friday.  You can schedule, cancel and/or edit payments anytime before that time.  Payments are not processed on Saturday, Sunday or Federal Holidays, but if you are scheduling your bill payments using the built in calendar function, that is taken into consideration.  Any payment that is scheduled for a Saturday, Sunday or Federal Holiday will be paid the following business day.

17. I chose my payee from the payee list, but the address that HOMEBanker supplied is different from the actual address on my bill.
All that matters is that the Payee, Account Number and Zip Code are correct. It could be possible that the Street Address / P.O. Box is different from your bill and that is OK.

18. Where can I find my bill pay history?

Click on the Bill Pay tab and next to My Payments click on view payment history. To request a specific date range click on change to update your criteria.

19. How can I display history for one specific payee?

  • Click on the Bill Pay tab.
  • Click the Payee’s Options button.

Result: The Options window will open.

  • Click on the View History link, located under the Payee’s name

20. How much history is stored in HOMEBanker bill pay?
HOMEBanker retains all your bill pay history, back to the date you signed up for the product.

21. My payee states that my payment was not received. What do I do now?
Please contact Teleservicing at 847-729-1900. They are available Monday - Friday, 7:00 AM - 7:00 PM, Saturday, 7:00 AM - 1:00 PM. Give them the details of the payment; the payee, the dollar amount and date of service. We will research the payment for you.

22. What if I need proof of payment?
Please contact Teleservicing at 847-729-1900. They are available Monday - Friday, 7:00 AM - 7:00 PM, Saturday, 7:00 AM - 1:00 PM. Give them the details of the payment; the payee, the dollar amount and date of service. We will research the payment for you and get you the proof you need within 48 hours.

23. My payment was late. What do I do now?
Please contact Teleservicing at 847-729-1900. They are available Monday – Friday, 7:00 AM – 7:00 PM, Saturday, 7:00 AM – 1:00 PM. Give them the details of the payment; the payee, the dollar amount and date of service including the mailing address of the payee and telephone number. We will research the payment for you.

24. What is an expedited payment?
An Expedited Payment is a next-day (overnight) payment.

If an Expedited Payment is scheduled before today’s cutoff time, we will be able to deliver the payment to the Payee the following business day.

We can make an Expedited payment to just about any of your payees either electronically or via an overnight check.

Note: Overnight check payments cannot be sent to Hawaii, Alaska or P.O. Boxes.